From chart prep
to signed note.

HANS is a desktop clinical assistant for functional-medicine practitioners. It builds patient charts from your documents, extracts lab values, drafts SOAP notes and protocols, produces patient handouts, and learns your repeated workflows as reusable Skills.

It runs on Windows and macOS. It is not a full record system today, and most practitioners run it alongside the one they already have.

Solo and small functional-medicine practices, including practitioners who came to functional medicine through naturopathic or fellowship training rather than a conventional route.

It fits worst in a practice that cannot move off a centrally chosen record system, because HANS does not integrate with one. That is the most common reason HANS is not the right tool.

It answers from a curated clinical library, not the open web. HANS cannot browse the internet. Web search and web fetch are removed from the assistant before any session starts, so it cannot pull in a forum post or an unvetted source.

It reasons across both routes. HANS holds conventional and functional approaches in the same answer.

It carries the patient's chart. Every answer is grounded in that patient's conditions, medications, allergies, labs and documents, read live at the moment you ask.

It cites what it retrieves. When HANS answers from the clinical library, each claim carries a numbered marker and a Sources list. Click a source to open the original document in the app, scrolled to the cited page with the passage highlighted.

Their sessions keep nothing. HANS keeps the patient. Functionalmind states that each session runs fresh, with no memory retention. HANS carries the patient’s chart into every answer: conditions, medications, allergies, labs, and documents.

HANS signs a BAA with every practice before you enter a patient, and HANS uses no customer data to train or improve anything. Ask any vendor you evaluate to state both points in writing.

The note is signed here. HANS drafts the clinical note, checks it against the chart, and locks it at your signature. Later changes become addenda. FunctionalMind produces no clinical record.

Price comes with the difference. Functionalmind is listed at $100 a month, discounted to $75 as we write this. HANS is $297 a month billed annually and does the chart, the labs, the notes and the documents with it.

No. HANS drafts, organizes, researches and summarizes. You review, edit and sign everything. Every output is a draft until you approve it.

Yes, with doses and durations, because a protocol without them is not actionable.

HANS ships with no product catalog and no vendor list. It has no preferred brands, no sponsored placement, and no ranking of one product over another. There is nothing in the software to rank. A brand name in a draft comes from the model’s general clinical knowledge, from a document in the clinical library, from your own saved Skills, or from what is already on that patient’s chart.

You can steer it. Save your protocols as Skills, and HANS applies them.

Today the knowledge base holds a curated clinical library. Uploading your own protocols, articles, and reference documents arrives by the end of October 2026.

HANS is a practitioner tool today. A patient portal is on the roadmap, after the record-system work completes in Q1 2027. Patient messaging is the core of it.

No. HANS has no interaction database.

It is a language model with a clinical library behind it. It can reason about a drug and supplement pair, and it often does so usefully. That is not a screening tool. There is no systematic check of a recommended supplement against the patient’s medication list, no coverage guarantee, and no alert when a pair is missed.

HANS also does not check dose ceilings, contraindications, pregnancy, or pediatric dosing.

Keep using your interaction checker. Do not treat HANS as one.

Interaction checking is on the roadmap, with no date yet. Standard drug databases miss the supplements these practices prescribe, so a licensed database alone would not cover your patients. The work waits until it can be built right.

For assistant work, usually not. A straightforward chat answer is quick. Reading a document, extracting labs, or pulling a full chart takes longer, sometimes minutes.

In-visit recording changes this. It listens during the encounter, separates the speakers, and drafts the note while you talk. It is live for a pilot group of practices now, and full rollout is next.

Until it reaches your account, use HANS before and after the visit.

No. HANS is built to become the record system itself, rather than a layer on top of one. There is no integration with any EHR, and none is coming.

HANS reaches full EMR capability by Q1 2027. That means billing and the charge master, prescribing, sending and receiving lab results, and import from a prior system. Import is part of the definition, so an arriving practice carries its record forward.

Until then, you copy a finished note across. If you cannot move off your current system today, HANS means double entry for you.

Not yet, and you should weigh this before you commit.

You can export individual notes and documents as PDF or Word, and copy notes to the clipboard. There is no one-click export of your full patient record set. If you need a complete extract, contact us and we will produce it manually.

Bulk export of your full record set is committed in the current roadmap bucket, which runs through Q1 2027.

Not from inside the app. Archiving a patient removes them from your active list and keeps the full record, so nothing is lost by accident. Permanent deletion is a manual request today.

In-app deletion is committed in the current roadmap bucket, which runs through Q1 2027.

Not today. Prescribing, billing, and lab exchange sit on the EMR lane, targeted at Q1 2027. Supplement and lab ordering inside the product arrives earlier, in the current bucket.

Faxing is a deliberate no. Electronic exchange of results replaces it.

No, and it will not. HANS produces flat PDF and Word documents. Dynamic intake forms are on the roadmap and replace the need for fillable PDFs. Add form fields in a PDF editor if you need one today.

Give each person their own account instead. Each clinician needs a practitioner license, and non-clinician staff use admin accounts at $49 per month each.

To link licenses and admin accounts into one practice, at least one person needs a Growing or Established license.

Patient records and uploaded files are shared across devices on one login. Chats are not, and stay on the computer that made them. If several people share one login, the record cannot show who did what.

Solo is $297 a month billed annually, Growing is $549, and Established is $799. Every plan is one practitioner license, and every plan includes the full product. Growing holds 2x the Solo usage allowance and links multiple licenses into one practice. Established holds 3x, links licenses, and gets the newest features first.

Monthly billing costs more per month: Solo is $349, Growing is $649, and Established is $940. Clinic covers volume licensing with single sign-on and one contract. Talk with us about Clinic.

Annual billing saves about 15% against monthly billing.

Every admin seat is $49 per month. There are no free admin seats, and a practice needs at least one Growing or Established license to add one. An admin seat sees the full record, schedule, messaging and documents. It cannot author SOAP notes or treatment journeys.

No. HANS ships without a trial. Every purchase carries a 30-day money-back guarantee. Start on a monthly plan and work with real patients. If it does not fit inside 30 days, tell us and we refund you.

Yes. There is no long-term contract and no cancellation fee. Access locks at cancellation and your data stays intact.

New prices apply to new accounts. A price change gives every current subscriber 60 days notice and 12 more months at their current rate.

Invited founding members can refer other practices through the HANS Ambassadors pilot while it is open. Your account page shows whether the pilot is open, its current offer, and any season prize.

While the pilot is closed, a new referral earns nothing. Rewards already earned still arrive.

You are, as the practitioner of record. HANS drafts, you review and sign, and the signed note is your clinical judgment.

We take that seriously in how the product behaves. Nothing reaches a chart or a patient without you approving it, and every generated note starts as a draft.

Two mechanisms, and one honest limit.

Every note is checked section by section by a separate reviewing model, against the patient's chart data. It looks for values, medications, conditions and allergies that the record does not support, and it holds dose text to the record exactly. A source value of “twice daily” written as “daily” is flagged.

In chat, HANS flags what it could not support from the chart. If it states a lab value or a medication it cannot find on the chart, a notice appears under the answer naming the specific items. It does not silently rewrite the answer, because you should see what was said and judge it.

The limit: this is a safety net, not a guarantee. The check does not block a note, and when it does not complete we say so on the note card. Read the draft.

Not sentence by sentence, and this is worth knowing before you buy.

You can open the visit recording and read the full transcript beside the note, and clicking any transcript line jumps the audio to that moment. The note itself does not carry per-sentence links back to the transcript.

Knowledge-base answers in chat are different, and there the citations are real and openable.

We do not publish a word-accuracy figure, and we would rather say so than quote one we have not measured.

Dictation runs a well-established open model on your own machine. We measure the quality of generated notes continuously against a scored test suite, checking for fabricated data, completeness and clinical reasoning. The note review step is where transcription errors get caught.

Ask your carrier. Several carriers now ask about AI-assisted documentation directly, and we can supply the technical detail they need.

There are two different things here, and the difference matters legally.

Dictation takes your speech and turns it into text. It is for you talking to HANS.

In-visit recording captures the encounter, separates the speakers, and drafts a note. It carries a consent step. It is live for a pilot group of practices now, and full rollout is next.

Do not use the dictation microphone to record a patient encounter. Recording another person requires their consent, and many states require consent from everyone present.

Something like this, before you start:

“I use a clinical assistant that listens to our visit and helps me write my note. It means I can pay attention to you instead of my screen. It only records this conversation, and I review everything before it goes in your chart. Is that all right with you?”

If the patient says no, document the visit without it. That is a supported way to work.

Nowhere. Speech recognition runs entirely on your own computer with a bundled model. The audio never leaves the machine, and transcription works with no internet connection.

Visit recordings stay on that computer. You can set an automatic limit under Settings, Voice: keep the last 7, 30 or 90 days, or cap total size. The default is no limit, so recordings are kept until you change that setting or delete them.

Some states now require it, separately from recording consent, and the rules are moving. Check your own state. We are not able to give you legal advice on this.

Yes. We ask every practice to sign a Business Associate Agreement.

On servers, not only on your laptop. Patient records live in a HIPAA-eligible cloud healthcare service. Uploaded documents live in encrypted cloud storage. Your prompts, which carry chart content, go to our own AI gateway running in our own cloud account.

Anthropic's Claude models. Requests go through infrastructure we run ourselves, and each practitioner has an individual key.

Speech-to-text is different and never leaves your machine.

No. That protection comes from our agreements and infrastructure configuration with our model provider rather than from a setting in the app. We will share the relevant terms as part of a security review.

HANS keeps a working copy on the machine so it is fast and usable offline. That includes your chat history with the assistant, versions of your notes, visit audio and transcripts, and recently viewed patient documents.

Turn on FileVault on macOS or BitLocker on Windows before using HANS with patient data. We treat that as a requirement. HANS encrypts your sign-in credentials using your operating system's keychain. The clinical working copy is protected by your disk encryption.

If a laptop is lost, contact us and we will disable that account. New sign-ins stop immediately and an existing session stops working within an hour. That does not remove the data already on the machine. HANS has no remote wipe today.

No. Patient records are filtered to your account. Documents you upload are private to your practice and never enter the shared clinical library. Skills are private unless you publish one deliberately.

For changes, yes, and it is stronger than most. Every change to a chart is recorded with who made it and when, as a record that cannot be edited or deleted. If the audit write fails, the change is rolled back rather than saved unaudited.

For views, no. HANS does not currently record who opened a chart, and there is no self-service audit report in the app. The read audit trail is on the roadmap. It lands after multi-user accounts, because the trail needs a person to name. We will not pretend otherwise.

Access locks and your data stays intact, so reactivating loses nothing. If you stop inside your first 30 days, the money-back guarantee applies.

In-app deletion and bulk export are committed in the current roadmap bucket.

On a Mac, download the zip, unzip it, and drag HANS into your Applications folder. HANS offers to move itself there on first launch.

On Windows, use the Install and launch button. It installs HANS and keeps automatic updates on.

If your computer is managed by IT, installation may be blocked by policy. Your IT team can review the .msix package on the same page; that fallback installs HANS but leaves automatic updates off.

Yes. HANS is signed with an Apple Developer certificate and notarized on macOS, and signed with an Authenticode certificate on Windows. Signing runs only on the protected release pipeline, after the full automated test suite passes.

HTTPS on port 443 to our API and AI gateway hosts, our sign-in provider, our file storage, our download host, and our error-reporting host. HANS uses no websockets and no unusual ports.

Ask us for the current host list before you forward anything to IT.

Not to run. HANS runs as an ordinary user and stores its data inside your own user folder. It writes nothing to system directories and makes no registry or system-service changes.

macOS 14 Sonoma or later, on Intel or Apple Silicon. Windows 10 or 11 on a 64-bit Intel or AMD processor. Windows on ARM is not supported, and there is no Linux build.

Allow about 2 GB of disk, which includes the standard voice model. Higher-accuracy voice models are optional downloads. Visit recordings use roughly 2 MB per minute.

Partly, and the split is clean.

Voice dictation and document text extraction run entirely on your computer and work with no internet. Anything the assistant does, and anything that reads or writes a chart, needs a connection and will tell you clearly when it cannot reach us.

If you sign in at least once an hour, HANS opens offline. If your session has expired you need a connection to sign back in.

Single sign-on comes with the Clinic plan. Talk with us about Clinic. Multi-factor authentication is not available yet, and it is on the roadmap. Sign-in uses the standard OAuth authorization-code flow with PKCE. Passwords require eight characters with mixed case, a number and a symbol.

No, and this is deliberate. Auto-update keeps every practice on the current signed build. On a Mac you get an update banner and choose when to install. On Windows the app updates in the background through Windows App Installer. There is no version pinning and no deferral.

Everything you saved to a patient's chart is on our servers and returns when you sign in elsewhere. Notes, documents and visit transcripts are all chart data.

Two things live only on that computer: the raw audio of a visit, and your chat history with the assistant.

If you already use AI tools, expect about thirty minutes to get productive. If this is your first, plan for a supported ramp over several weeks, the same as any new record system. We offer live onboarding, group sessions, and short task-focused videos.

Yes, and you do not have to type them in. Export a list from your current system as a spreadsheet, attach it to a chat, and ask HANS to create patient files from it. You can also build a chart from a single document.

Historical notes and lab results do not migrate automatically.

You do not create patients by hand. Attach one document to a new session and ask HANS to create the chart.

The practitioners who struggle most are the ones who type one question, take the first answer, and stop. HANS works best as a conversation. Push back, ask for it shorter, say what to change.

No. Many practitioners get most of their value from two or three capabilities and never touch the rest.

Email, in-product chat, and phone. Support runs Monday to Friday, during normal business hours.

Inside the app, Support sends us the diagnostic detail we need along with your description.

Coming on the roadmap. Supplement and lab ordering inside the product, in the current bucket. Bulk export. In-app deletion of a patient. Multi-factor authentication. Prescribing, billing, and lab exchange, with the full EMR in Q1 2027. A patient portal after the EMR work. Interaction checking, with no date yet. Languages other than English, with no date yet.

Not coming, deliberately. Integration with your existing record system: HANS becomes the record system. Faxing: electronic exchange replaces it. Fillable PDFs: dynamic intake forms replace them. Version pinning: auto-update keeps every practice current.

Staying as it is. Deeper assistant work still takes minutes. In-visit recording covers the visit itself, and full rollout is next.

We would rather you read that list now than discover it in month two.